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Resolving issues when your credit card fails

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Sometimes you're unable to submit or update your credit carte information. This commodity describes some mutual error letters and how to solve them.

This article contains the following sections:

• Resolving transaction errors
• Resolving payment errors
• Resolving other types of errors
• Contacting Zendesk Customer Support

Resolving transaction errors

You might one of the following transaction errors when yous submit your credit card data. Oftentimes, a call to the credit card provider resolves many of the issues that cause this type of error, including: holds, credit limit issues, and transaction limits.

If you receive an error bulletin upon saving the card, please try re-entering your bill of fare over again afterward clearing cache/cookies, merely by using a unlike browser with the following criteria in mind:

• Cardholder  field contains only the first and last name of the cardholder when possible. Omit middle initials, middle names, and business names (unless the business name is the sole name on the card).
• Postal Code  field contains simply the first five digits if you are in the United States. Do not include any extensions.
• State is required if you are in the United states.

Resolving payment errors

You might see a payment error when yous log in, subsequently yous accept entered your credit card information. We empathise that cards expire and things happen, and so Zendesk provides a grace period allowing time to update the card.

In this example, yous have an open invoice that we were unable to charge to your card on file.

With each failed charge, an e-mail with more data about the specific payment endeavour, including an fault code and description, is sent to the billing contact(s) for the business relationship. The virtually mutual error codes are listed in the adjacent section.

Often these types of errors can exist solved by updating your credit card information, to update your credit card on file or switch to PayPal payments, refer to Managing payments.

Resolving other types of errors

The following table prove some common fault codes that might occur.

Error Code	Description	Resolution
4 - Hold-telephone call	Pick-upwardly card (no fraud)	Your carte du jour may have been reported lost or stolen, or the account has been closed. Call your credit card issuer (the phone number is commonly on the dorsum of your menu) to resolve the outcome.
5 - Decline	Do not laurels	Call your credit card issuer (the phone number is normally on the back of your card).
fourteen - Bill of fare No. Error	Invalid menu number	Re-submit your credit card, in instance you entered your card number incorrectly, or use a different credit card.
41 - Hold-telephone call	Pick-upward card (fraud: lost carte du jour)	Your carte may take been reported as lost or stolen, or the account has been closed. Telephone call your credit card issuer (the phone number is usually on the dorsum of your card) to resolve the effect.
51 - Decline	Insufficient funds	Submit payment using a unlike credit card or call your credit card issuer (the phone number is usually on the back of your card) to make sure you have sufficient funds to make the payment.
54 - Expired Card	Credit menu has expired.	Submit payment with a credit card that isn't expired and update your payment information with the new carte du jour number.
57 -Serv not allowed	Transaction not approved	Call your credit bill of fare issuer (the phone number is usually on the back of your carte) and inquire them to approve the transaction.
430190 - Non authorized	Banking company has declined the transaction	Call your credit card issuer (the telephone number is commonly on the dorsum of your card) and ask them to approve the transaction.
430285 - Do not honor	Depository financial institution has declined the transaction	Call your credit menu issuer (the telephone number is usually on the back of your card) and ask them to corroborate the transaction.
430360, 100 -- Non authorized, REJECTED	Bereft funds in your account	Submit payment using a different credit card or call your credit card issuer (the phone number is unremarkably on the back of your carte du jour) to make certain you have sufficient funds to brand the payment.
430357 - Lost or Stolen Card	Banking concern has frozen your carte du jour because the carte du jour may have been stolen or is missing	Contact your depository financial institution to have your card reactivated or inquire the banking concern to event y'all a new one.
430306 - Expired Card	Credit card has expired.	Submit payment with a credit carte du jour that isn't expired and update your payment information with the new card number.

Contacting Zendesk Client Support

If yous continue to receive errors and your credit bill of fare provider cannot resolve the issue, contact Zendesk Client Support for help. Provide the last four digits of your credit carte, your subdomain (for case, mycompany.zendesk.com), the mistake lawmaking, and the invoice number, if known.

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Source: https://support.zendesk.com/hc/en-us/articles/4408832461210-Resolving-issues-when-your-credit-card-fails-

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