Problems with in-app purchases

With some apps, you tin can purchase additional content or services within the app. We phone call these "in-app purchases." Examples include a powerful sword in a game, a primal that unlocks more than features of an app, or virtual currency used for purchases.

If your in-app purchase doesn't prove upward, doesn't piece of work or won't download, you can:

  • Troubleshoot the outcome on your ain.
  • Contact the developer for back up.
  • Request a refund.

If yous're trying to make an in-app buy merely the transaction is declined or the payment won't go through, try to fix payment bug on Google Play.

Troubleshoot the issue on your own

If these steps don't fix your event, contact the developer. Information technology'southward the developers' responsibility to offer support for their apps and to make sure they work well for y'all.

Cheque your connectivity

Forcefulness terminate, then reopen the app or game

If y'all haven't received an in-app item you bought, endeavour closing and restarting the app or game you're using.

  1. On your device, open the primary Settings app Settings.
  2. Tap Apps or Manage applications (depending on your device, this may be different).
  3. Tap the app you used to make your in-app buy.
  4. TapForcefulness terminate.
  5. Re-open the app you used to make your in-app purchase.
  6. Cheque if your item has been delivered.

Check if your payment is complete

You receive your in-app purchase when your transaction is consummate. You tin check if the payment went through in the Play Store app or on the Google Play web page.

Check payment with the Play Store app

Cheque payment with a web browser

  1. On your calculator, get to your Google Play account.
  2. At the summit, click Order History.
  3. Observe your in-app purchase.

Restart the device

Sometimes restarting the device can aid fix in-app purchase bug. To restart:

  1. On your mobile device, hold down the power button.
  2. Tap Power off or Restart (depending on your device this text may be dissimilar).
  3. If needed, concord down the ability button once again to turn the device dorsum on.
  4. Expect for the device to get-go support.
  5. Re-open the app or game and bank check if the in-app buy has been delivered.

Update the Play Store app

Brand sure date and time are right

If y'all have recently changed the engagement and time on your device, make sure the engagement and fourth dimension are correct:

  1. On your Android phone or tablet, open your device'due south Settings app Settings.
  2. Tap Date & time.
  3. Look for "Automatic date & time" and "Automatic fourth dimension zone" and check if they're switched on or off. And so follow the relevant steps below.

If "Automatic appointment & fourth dimension" and "Automatic time zone" are turned off

  1. Turn on both the date & time and time zone settings.
  2. Wait a few minutes, and check to see if your trouble is fixed.
  3. If it's not, endeavor restarting your device and bank check again.

If "Automated date & time" and "Automated fourth dimension zone" are switched on

  • If both of these settings are on, the date and time probably isn't your issue. Check your connectivity and restart your device, or effort the other troubleshooting steps.

Contact the app's developer for support

If you're still having problems with an in-app purchase and desire to give feedback or become help, you tin contact the app'due south developer.

The app developer is the best place to:

  • Get help to set up an issue with an app or game.
  • Acquire more about using an app.
  • Get an in-app purchase added to your account.
  • Ask almost an in-app purchase that wasn't delivered.
  • Get aid with username and password sign in problems for specific apps.

Observe app developer contact info.

Request a refund

Depending on the details of your purchase and issue, you may exist able to go a refund. Find more than information on returns and refunds on Google Play.

Was this helpful?

How tin can we amend information technology?